Everything you need to know about how your data is kept safe at ace33, how it's used, and what rights you have — all clearly explained on this page.
How ace33 protects your data — at a glance
All data transmitted to ace33's servers is secured with 256-bit SSL/TLS encryption — the same standard used in the banking industry. Your password, card number, and personal details cannot be read by anyone.
Ace33 will never sell your name, mobile number, transaction details, or any personal information to advertisers or third parties under any circumstances. Your data is used solely to serve you.
Ace33's databases are protected by separate security layers and cannot be accessed directly from the internet. Regular security audits and penetration testing are conducted.
Ace33 only collects the information strictly necessary to provide its services — nothing more. Privacy is built into the foundation of how we operate.
Even ace33 staff cannot view all of your data. Access is restricted based on role and necessity — if the information isn't relevant to an employee's work, they simply cannot see it.
You can request a copy of your data, correct any inaccuracies, or ask ace33 to delete all your information at any time.
This privacy policy explains how personal information is handled for users of the ace33 (ace33.world) website and mobile app. By registering or using the platform, you are deemed to have accepted this policy. If you have any questions, In the Help Center Contact us.
Ace33 believes every individual should have control over their personal data. This Privacy Policy is designed to help you understand exactly what data ace33 collects, why it is collected, where it is stored, and how it is protected.
This policy applies to the ace33.world website, Android and iOS mobile apps, and all ace33 digital services. As ace33 operates under a Curacao eGaming license, compliance with international data protection standards is mandatory.
The "data controller" for your information at ace33 is the entity that operates ace33. For any questions or concerns about data processing, you can contact our privacy team directly.
Ace33 only collects the information strictly necessary to operate its services safely and accurately. A breakdown by category is provided below:
| Data Type | What We Collect | When It's Collected |
|---|---|---|
| Identity Information | Full name, date of birth, nationality | During Registration & KYC |
| Contact Information | Mobile number, email address | During registration and profile updates |
| Payment Information | BKash/Nagad number, partial bank account details | During deposits & withdrawals |
| KYC Documents | Photo of National ID or Passport | Prior to high-value withdrawals |
| Operational Information | Betting history, login times, game preferences | Automatically while using the platform |
| Technical Information | IP address, device type, browser information | While using the site and app |
2.1 Card Number Storage: ace33 does not store any full credit or debit card numbers on its own servers. Payment details are passed directly to a PCI-DSS certified payment processor.
2.2 No collection of unnecessary data: ace33 never requests or collects sensitive information such as your religion, political views, or similar personal beliefs.
Ace33 uses your data only for specific, limited purposes. If any purpose changes, you will be informed in advance. The current purposes are:
Marketing Communications: ace33 may send relevant promotional messages. You can turn off marketing emails or notifications at any time from your account settings.
Ace33 never sells your data. However, limited information must be shared with specific partners to operate the service. The full list is provided below:
4.1 Payment Processors: Only the information required to process transactions is shared with bKash, Nagad, Rocket, and international card networks. These processors operate under their own privacy policies.
4.2 Game Providers: Providers such as PG Soft, Pragmatic Play, and Evolution receive only a session ID and bet amount to run games — they do not receive your full name or payment details.
4.3 Regulatory Authority: Required information is shared in response to lawful requests from the Curacao eGaming authority and legal investigation bodies. This is a legal obligation for ace33.
4.4 Technology Partners: Hosting providers, security monitoring services, and analytics tool operators may access limited, encrypted data. They are all bound by strict confidentiality agreements with ace33.
4.5 Business Transfer: If ownership of ace33 changes in the future, member data may be transferred to the new owner. Members will be notified in advance should this occur.
Not to any advertisers: ace33 never shares your data with any advertising agency, data broker, or marketer. That is our commitment.
Ace33 maintains multiple layers of security to protect your data — covering technical, administrative, and physical safeguards.
5.1 Technical Safeguards:
5.2 Administrative Safeguards:
5.3 In the Event of a Security Breach: In the event of a data breach, ace33 will notify the relevant authorities within 72 hours and inform affected members as soon as possible.
The ace33 website and app use cookies and similar technologies to enhance the user experience. A breakdown of the cookies used by ace33 is provided below:
6.1 Cookie Controls: Cookies can be disabled or cleared through your browser settings. However, disabling essential cookies will affect login and payment functionality. Most modern browsers let you manage cookies by category through a built-in cookie manager.
6.2 Third-Party Tracking: ace33 does not use advertising tracking pixels or third-party marketing cookies. Your browsing behaviour is never shared with advertisers.
Ace33 does not retain data beyond what is necessary. However, certain information must be kept for a defined period due to legal obligations.
Once the retention period expires, ace33 securely destroys data — digitally via overwriting, and physically via shredding for paper documents.
You have meaningful rights over your data at ace33, and exercising them is straightforward — just send an email to support.
You may request a full copy of all data ace33 holds about you. We respond within 72 hours.
You can request corrections to any inaccurate or outdated information. This is typically done within 24 hours.
You may request deletion of your data unless we are required by law to retain it. Closing your account initiates this process.
You may request an export of your data in a machine-readable format (JSON or CSV).
You can object to your data being processed for specific purposes, particularly when it comes to marketing communications.
You may request a temporary restriction on the processing of your data while an investigation is ongoing or a complaint is being resolved.
Ace33 strictly prohibits anyone under 18 from accessing the platform. Age is verified at registration and confirmed again through the KYC process.
If it is discovered that a minor has registered an account on ace33, that account will be closed immediately and all associated data will be deleted.
If parents suspect their child is using ace33, they should immediately In the Help Center Let us know. We will take action within 24 hours.
Ace33 may update this Privacy Policy in response to changes in technology, new regulations, or business requirements. For any significant changes:
Continued use of the platform after a new policy takes effect will be considered acceptance of the updated terms. If you do not agree with the changes, please contact support to close your account.
For any privacy-related questions, requests, or complaints, please contact the ace33 privacy team:
For identity verification purposes, a photo of your national ID may be required when making a data request — to ensure information is provided to the correct person.
People often have questions about data security on online gaming platforms — "Where does my phone number go?" or "Can anyone see my betting history?" These are completely valid concerns, and ace33 takes them seriously.
The most important aspect of ace33's privacy policy is this — your data is used solely to serve you. A regular member from Dhaka shared: "After registering with ace33, I never received any unrelated messages or calls. I could tell my number was genuinely not shared with anyone else." That trust is exactly what ace33 aims to build.
One thing many people don't know about ace33's data protection: even ace33 staff cannot see your password. Passwords are encrypted using bcrypt — a one-way process, meaning the encrypted version is derived from the original password, but the original cannot be recovered from it. That is why ace33 cannot tell you your old password if you forget it — only a reset is possible.
As Bangladesh's online gaming market continues to grow, so does the importance of data protection. ace33 aims to lead the way — by upholding international privacy standards and proving that Bangladeshi players deserve world-class protection.
A final word — you should always be in control of your own data. ace33 is committed to making that a reality. At any time, you can request a copy of your data, correct any inaccuracies, or close your account and have everything deleted. These are real, enforceable rights — and ace33 respects every one of them.
Frequently Asked Questions from Members